CryoHost Privacy Policy

1. Who we are

1. 1.1CryoHost provides managed game server hosting and related support services, starting with Project Zomboid server rentals.
2. 1.2For privacy questions, data requests or support enquiries, contact CryoHost at support@cryo-host.com.
3. 1.3For billing-related enquiries, customers may also be directed to billing@cryo-host.com where that address is available.

2. Information we may collect

1. 2.1We may collect account and contact information, including names, usernames, email addresses, Discord identifiers, billing contact details and support contact details.
2. 2.2We may collect service information, including purchased package details, server names, game type, player slot limit, service status, panel account details, server configuration details and support history.
3. 2.3We may collect technical information, including IP addresses, login records, console logs, server logs, error logs, crash reports, performance information, timestamps, file activity, security events and backup records.
4. 2.4We may process hosted server data, including configuration files, save files, world data, mod lists, Workshop IDs, logs, player data and other files required to operate or support a hosted server.
5. 2.5We may collect communications sent to us by email, Discord, panel tickets, forms, direct messages or other support channels.

3. How we use information

1. 3.1We use information to provide, manage, support, secure and bill for CryoHost services.
2. 3.2We use information to create and manage customer accounts, provision hosted servers, provide panel access, process support requests, manage backups, investigate faults and maintain service stability.
3. 3.3We use technical information to monitor performance, troubleshoot issues, investigate crashes, detect abuse, protect infrastructure, prevent unauthorised access and maintain reliable hosting.
4. 3.4We may use contact information to send service-related messages about billing, access, support, maintenance, downtime, security, renewals, suspension, termination or important service changes.
5. 3.5We may use information to comply with legal obligations, enforce our Terms and Conditions, resolve disputes and protect CryoHost, customers, players and infrastructure.

4. Payments and Stripe

1. 4.1Payments may be handled by Stripe or another approved payment provider.
2. 4.2CryoHost does not store full credit or debit card details.
3. 4.3Stripe may process payment information, billing details, transaction records, fraud prevention information and related data in order to process payments and manage subscriptions.
4. 4.4Customers should review Stripe’s own privacy information for details of how Stripe processes payment data.
5. 4.5CryoHost may keep payment status, invoice references, subscription status, cancellation records and support notes required to manage the customer’s service.

5. Hosted server data, logs and backups

1. 5.1Hosted server data may include game worlds, save files, configuration files, mod information, logs, player records and other files required for the hosted game server to operate.
2. 5.2We may access hosted server data where reasonably required to provide support, investigate faults, restore backups, migrate services, protect infrastructure, enforce our Terms or comply with legal requirements.
3. 5.3Backups may contain copies of server files, configuration files, logs, save data and related service information.
4. 5.4Backups are kept for operational recovery and service management. Retention may vary depending on package, storage capacity, technical requirements, cancellation, non-payment, termination or fair-use controls.
5. 5.5Server logs and technical records may be kept to diagnose issues, protect the service, investigate abuse and support customers.

6. Discord, support and community channels

1. 6.1CryoHost may use Discord, email or other communication tools for support, announcements, service updates and community management.
2. 6.2Messages sent to CryoHost support channels may be read and handled by CryoHost staff or authorised helpers where needed to provide support or manage the community.
3. 6.3Discord usernames, IDs, messages, server membership, role information and related records may be processed where Discord is used for support, access, moderation or community operations.
4. 6.4Where customers use Discord bots, webhooks, kill feeds, status feeds, chat relays or similar integrations, those integrations may process game, server, player, message or event data depending on how they are configured.

7. Cookies and website data

1. 7.1The public CryoHost website is currently a simple static website and does not intentionally use marketing analytics cookies.
2. 7.2Basic server access logs may still be created by web server software or hosting infrastructure when visitors access the website.
3. 7.3If CryoHost later adds analytics, advertising pixels, embedded media, live chat, forms or other tools that use cookies or similar technologies, this Privacy Policy may be updated and any required consent process may be added.
4. 7.4Separate services used by CryoHost, such as Stripe, Discord, the Pterodactyl panel or other third-party platforms, may use their own cookies and similar technologies.

8. Third-party providers

1. 8.1CryoHost may use trusted third-party providers where needed to provide, manage, secure, support or bill for services.
2. 8.2These providers may include payment processors, email providers, domain and DNS providers, Discord, server management tools, hosting providers, data centres, backup providers, security tools and support tools.
3. 8.3Third-party providers may process data under their own privacy terms where customers interact with them directly or where they provide services to CryoHost.
4. 8.4CryoHost does not sell personal data.

9. Legal basis and lawful use

1. 9.1Where UK data protection law applies, CryoHost may process personal data because it is necessary to provide a service or perform a contract with the customer.
2. 9.2CryoHost may process personal data where necessary for legitimate interests, including service security, fraud prevention, technical support, abuse prevention, business administration, infrastructure protection and dispute handling.
3. 9.3CryoHost may process personal data where required to comply with legal obligations.
4. 9.4Where consent is required, for example for optional marketing or certain optional cookies in the future, CryoHost will rely on consent and allow it to be withdrawn where required by law.

10. International transfers

1. 10.1Some third-party providers used by CryoHost may process data outside the United Kingdom.
2. 10.2Where required, CryoHost will rely on appropriate safeguards or lawful transfer mechanisms for international data transfers.
3. 10.3Customers who use third-party platforms such as Discord, Stripe or game platform services should also review those providers’ own privacy information.

11. How long we keep information

1. 11.1CryoHost keeps personal data only for as long as reasonably necessary for the purposes described in this Privacy Policy.
2. 11.2Account, billing and transaction records may be kept where required for accounting, tax, fraud prevention, legal, dispute or business record purposes.
3. 11.3Support messages may be kept for as long as needed to provide support, maintain service history, resolve disputes and protect CryoHost and customers.
4. 11.4Server files, backups and logs may be deleted after cancellation, expiry, non-payment or termination, or earlier where required for security, storage management, fair use or technical reasons.
5. 11.5Technical logs may be kept for security, troubleshooting, abuse prevention and operational purposes, then deleted or rotated when no longer needed.

12. Security

1. 12.1CryoHost uses reasonable technical and organisational measures to protect personal data and hosted service data.
2. 12.2Security measures may include access controls, passwords, panel permissions, server isolation, backups, logging, monitoring, updates, firewalls, HTTPS and administrative controls.
3. 12.3No online service can be guaranteed to be completely secure. Customers must keep their own passwords, panel access, SFTP details, admin credentials and Discord accounts secure.
4. 12.4Customers should report suspected unauthorised access, security issues or account compromise to CryoHost as soon as possible.

13. Customer and user rights

1. 13.1Depending on applicable law, individuals may have rights to access, correct, delete, restrict, object to processing of, or request a copy of their personal data.
2. 13.2Requests can be made by contacting support@cryo-host.com.
3. 13.3CryoHost may need to verify identity before responding to a data request.
4. 13.4Some data may need to be retained where required for legal, accounting, security, dispute, fraud prevention or service protection reasons.
5. 13.5Individuals may have the right to complain to a data protection authority where they believe their data has been handled unlawfully.

14. Children and age restrictions

1. 14.1CryoHost services are intended for customers who are at least 18 years old or who have the permission and supervision of a parent or legal guardian where required by law.
2. 14.2Hosted game servers may be used by players of different ages depending on the game, community rules and platform requirements.
3. 14.3Customers who manage hosted communities are responsible for setting and enforcing appropriate rules for their own players and communities.

15. Unlawful content, abuse and safety reports

1. 15.1CryoHost may process reports, evidence, logs, messages, server data and account information where needed to investigate unlawful content, abuse, threats, harassment, security issues or breaches of CryoHost terms.
2. 15.2Where appropriate, CryoHost may preserve evidence, restrict access, suspend services, remove content, contact affected users, contact service providers or report matters to relevant authorities.
3. 15.3Reports about unlawful content, abuse or security concerns should be sent to support@cryo-host.com.

16. Changes to this Privacy Policy

1. 16.1CryoHost may update this Privacy Policy from time to time as services, tools, providers, legal requirements or business operations change.
2. 16.2The latest version will be published on this page.
3. 16.3Where a significant change affects existing customers, CryoHost may provide notice by email, Discord, panel notice or another appropriate method.

17. Contact

1. 17.1For privacy questions, data requests, reports or service enquiries, contact CryoHost at support@cryo-host.com.